Shipping policy

Shipping Policy

Thank you for shopping with VelmiPaw™. We aim to make your ordering experience as simple and transparent as possible.

Order Processing
Orders are typically processed within 1–3 business days before shipment. Processing times may be longer during holidays, high-demand periods, or due to circumstances outside our control.

Shipping & Tracking
We offer tracked shipping on our orders. Once your order has been shipped, you will receive tracking information so you can follow its progress.

Delivery Times
Delivery times vary depending on the destination, local carrier, customs processing, and other factors outside our control. Estimated delivery times shown during checkout or provided with your tracking information are estimates and are not guaranteed.

International Orders
VelmiPaw™ ships to supported international destinations. Depending on your country, customs duties, import taxes, or other fees may apply. Where these charges are not collected at checkout, they are the responsibility of the customer.

Incorrect Shipping Information
Please make sure your shipping information is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Delayed or Damaged Orders
If your tracking information has not updated for an extended period, your package appears to be lost, or your order arrives damaged, please contact us so we can review the situation and assist you.

Contact Us
If you have any questions about shipping or your order, contact us at suleyma23nn@gmail.com